TERMS AND CONDITIONS:
All orders, both within Australia and International (exclude Mainland China) deliveries, will be delivered by Australia Post. Orders will be dispatched within 3 working days.
We ship to all countries except: Afghanistan, Angola, Belarus, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Republic of the Cote d’Ivoire, Cuba, Egypt, Gabon, The Gambia, Ghana, Iran, Iraq, Kenya, North Korea, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Myanmar, Niger, Nigeria, Occupied Palestinian Territory, Rwanda, Sierra Leone, Somalia, Sudan, Swaziland, Syria, Togo, Uganda, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.
International delivery times vary according to each country and its postal service. As a guide, most parcels will arrive to your country within 3-10 business days. Actual delivery time frames depend on the speed of your local delivery network. You can track your order online via the link emailed to you by Australia Post.
NPA offers its Australian range of products for shipment to most countries around the world. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from NPA, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; NPA has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Where an order is returned to NPA by customs in a sellable condition, we will refund the amount less the freight costs incurred by us to send the order in the first place. Please visit Australia Post International and select your country to see a limited list of prohibited products. This guide can help you determine whether you need to seek more information from your local authorities.